City of New Bern Electric Department - Residential Energy Efficiency Rebate Program

The City of New Bern Electric Department offers $100 per ton (up to $400) for high-efficiency heat pumps (15.2 SEER2 minimum) and $150 for efficient electric water heaters (0.93 efficiency factor minimum, 30+ gallons). To qualify, you must install a load management switch on the equipment and submit a completed rebate application with your bill of sale showing model and serial number to the Customer Service Office or by mail; the rebate credit is applied to your electric account within approximately 8 weeks. Be aware that removing the load management switch within two years triggers a full chargeback of the rebate to your account.

This program creates demand for high-efficiency heat pump and water heater installations since customers receive direct rebate credits that improve project economics. You should ensure your customers complete the Residential Rebate Credit Application with proper documentation (bill of sale, model/serial numbers, efficiency ratings) and that load management switches are correctly installed or reconnected; these program requirements must be met for rebate approval, and the switch must remain in place to avoid customer chargebacks.

The rebate program distributes credits directly to customer electric accounts for qualifying residential replacements: heat pumps receive $100/ton up to $400 maximum (15.2 SEER2 minimum, 1+ ton), and electric water heaters receive $150 (0.93+ efficiency factor, 30+ gallons). Load management switch installation is mandatory, with a two-year penalty period (full chargeback if removed), scaling to half-chargeback in years two to four, and no chargeback after four years. Applications are processed through the Customer Service Office with approximately 8-week processing time, targeting existing residential customers in New Bern's service territory.